Shipping policy
Shipping Policy
At Aerolet, we strive to provide a clear and transparent shipping experience for customers in the United States.
Please review the following information before placing an order.
1. Shipping Destinations
We currently offer shipping to eligible delivery addresses within the United States.
Shipping availability is determined by the address entered during checkout.
Certain destinations may be excluded if shipping services are unavailable.
2. Shipping Costs
We offer FREE standard shipping on eligible orders within our supported U.S. shipping areas.
Standard Shipping Fee: $0.00 USD
There is no minimum purchase requirement.
Any applicable sales taxes or other required charges will be displayed during checkout.
3. Order Processing Time
Orders are generally processed within 3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
Order processing may include payment verification, product preparation, packaging, and shipment arrangements.
Orders placed on weekends or public holidays will begin processing on the next business day.
4. Estimated Shipping Time
Our estimated standard shipping transit time is 20–30 calendar days after dispatch.
This estimate does not include order processing time.
Shipping Summary
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Processing Time: Within 3 business days
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Transit Time: 20–30 calendar days after dispatch
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Shipping Fee: Free ($0.00 USD)
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Destination: Eligible U.S. addresses
Shipping times are estimates rather than guaranteed delivery dates.
Unexpected delays may occur due to weather, operational disruptions, high shipping volumes, address issues, or other circumstances beyond our reasonable control.
5. Order Confirmation
After placing an order, customers will receive an order confirmation at the email address provided during checkout.
Please ensure that your contact details are correct.
6. Tracking Information
When an order has been dispatched, tracking information will be provided when available.
Tracking updates may not appear immediately after shipment.
For assistance with tracking, please contact our customer support team.
7. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping addresses.
If you discover an error after placing an order, please contact us as soon as possible.
We will make reasonable efforts to update your information before shipment, but changes cannot be guaranteed once an order has been dispatched.
8. Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us.
Our customer support team will review the available shipping information and help determine the appropriate next steps.
9. Lost, Damaged, or Incorrect Shipments
If your order is lost, damaged during delivery, or contains an incorrect product, please contact:
Include your order number and a description of the issue.
For damaged items, please provide photographs of the product and packaging when possible.
We will review your request and provide an appropriate resolution under our Return & Refund Policy and applicable law.
10. Taxes and Currency
All product prices are displayed in U.S. dollars (USD).
Applicable sales taxes are calculated at checkout where required.
11. Contact Information
Store: Aerolet
Legal Business Name: DRAGWAY INDUSTRIAL, LLC
Business Address:
335 N Jeff Davis Drive
Fayetteville, GA 30214
United States
Website: https://aeroletus.shop
Email: service@mallvic.com
Phone: +1 (226) 493-1029
Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time (ET).