Refund policy

Return & Refund Policy

At Aerolet, customer satisfaction is important to us.

We offer a 60-day return policy for eligible products purchased through https://aeroletus.shop.

Please review the following terms before requesting a return or refund.

1. Return Window

Customers may request a return within 60 calendar days after receiving their order.

Return requests must be submitted within this period.

To start a return, contact:

service@mallvic.com

2. Return Eligibility

For standard change-of-mind returns, products should meet the following conditions:

The return is requested within 60 calendar days after delivery.
The product is in its original condition.
The item has not been damaged through improper use.
Original accessories and components are included, where applicable.
The item is packaged securely for return shipping.
Proof of purchase or an order number is provided.

Products that have been used, assembled, or altered may require additional review.

These conditions do not restrict any non-waivable rights under applicable consumer protection laws.

3. How to Request a Return

Please contact us at:

Email: service@mallvic.com

Include the following information:

Order number
Customer name
Email address used during checkout
Product to be returned
Reason for the return
Photographs, if the product is damaged, defective, or incorrect

Our team will review the request and provide return instructions.

Do not send products back without receiving the appropriate return instructions.

4. Return Shipping Costs

Change-of-Mind Returns

If you return an eligible product because you changed your mind, ordered the wrong item, or no longer need it, you are responsible for the return shipping costs.

The cost of return shipping may vary based on the package size, weight, and destination.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product due to our error, we will cover reasonable return shipping costs when a return is required.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

5. Return Address

The authorized return address may vary depending on the product and fulfillment location.

Our customer support team will provide the correct address after reviewing your request.

Please do not return products to our business mailing address unless specifically instructed to do so.

6. Refund Processing

After we receive and inspect an eligible returned item, or approve another refund resolution, we will notify you of the outcome.

Approved refunds are generally initiated within 3–5 business days after approval.

Refunds are ordinarily issued to the original payment method.

Banks and payment providers may require additional time to make the funds available.

7. Refund Amount

For eligible returns, refunds generally cover the purchase price of the returned product, subject to any lawful and clearly disclosed deductions.

Original standard shipping is free for eligible U.S. orders.

Where a product is defective, damaged, or incorrectly supplied, we will provide the remedies required by applicable law.

8. Exchanges

If you would like to exchange a product, please contact customer support.

Exchanges are subject to product availability.

If a direct exchange is unavailable, you may be asked to complete a return and place a new order.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel eligible orders before dispatch.

Once an order has shipped, cancellation may no longer be possible. You may instead request a return after delivery under this policy.

10. Contact Information

Store Name: Aerolet

Legal Business Name: DRAGWAY INDUSTRIAL, LLC

Business Address:

335 N Jeff Davis Drive
Fayetteville, GA 30214
United States

Website: https://aeroletus.shop